MM 3123 - Abby Johnson

 Do  Automated Voice Systems Help or Hurt a Business' Customer Communication?      In today’s age, it is not uncommon to hear automated voice service when calling any sort of business. From a business standpoint, it is almost a no-brainer to install automated voice systems to save on time and efficiency. In terms of internet communication, this topic is extremely advanced and fits into this type of communication very well. However, what I want to look deeper into is whether or not automated customer service or automated phone systems are really as needed as they seem to be. Is there a better way to do business over the phone or internet? Should businesses revert back to the human to human interaction? I found two articles that I believe are very helpful in weighing the options of an automated system as they point out the pros and cons of it.      The first pro of businesses using an automated phone system is the many options that these systems pro...

 Forecasting the Future      Even before a pandemic swept through the world and turned almost everything upside down, the future of technology was taking leaps and bounds towards a world almost entirely driven by tech. Everyday, it seemed a new app or media innovation was being created in order for things to become more and more dependent on machines and technology. Now, as the world is recovering from a massive pandemic among other challenges, many experts are making their assumptions on what the future of technology will be and if it will look any different than what was envisioned before.      In the summer of 2020, 915 innovators and developers were asked to give their thoughts on what life will be like as the world tries to get back to “normal”. The most general view from this survey is that “people’s relationship with technology will deepen as larger segments of the population come to rely more on digital connections for work, education, health c...