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POSITION PAPER #4

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 Do  Automated Voice Systems Help or Hurt a Business' Customer Communication?      In today’s age, it is not uncommon to hear automated voice service when calling any sort of business. From a business standpoint, it is almost a no-brainer to install automated voice systems to save on time and efficiency. In terms of internet communication, this topic is extremely advanced and fits into this type of communication very well. However, what I want to look deeper into is whether or not automated customer service or automated phone systems are really as needed as they seem to be. Is there a better way to do business over the phone or internet? Should businesses revert back to the human to human interaction? I found two articles that I believe are very helpful in weighing the options of an automated system as they point out the pros and cons of it.      The first pro of businesses using an automated phone system is the many options that these systems pro...
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Position Paper #3

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 Forecasting the Future      Even before a pandemic swept through the world and turned almost everything upside down, the future of technology was taking leaps and bounds towards a world almost entirely driven by tech. Everyday, it seemed a new app or media innovation was being created in order for things to become more and more dependent on machines and technology. Now, as the world is recovering from a massive pandemic among other challenges, many experts are making their assumptions on what the future of technology will be and if it will look any different than what was envisioned before.      In the summer of 2020, 915 innovators and developers were asked to give their thoughts on what life will be like as the world tries to get back to “normal”. The most general view from this survey is that “people’s relationship with technology will deepen as larger segments of the population come to rely more on digital connections for work, education, health c...
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Position Paper #2

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  Handling Cyber Crime I think it is common, when thinking of cybersecurity or cyber attacks, for people to think of large scale cyber invasions like the breaking of a firewall of a huge company. However, especially in the age of technology we are currently in, there are personal cybersecurity invasions happening every day all around us. While things like this have been happening for years and years, 2020 was perhaps one of the most active years in regards to cyber attacks . While the rest of the world was going through some of the toughest times with COVID-19 taking over our everyday lives, hackers and cyber criminals were having a blast preying on the vulnerability of people. They posed as and impersonated pandemic responders such as the Centers for Disease Control (CDC) in order to steal information and money from people who were going through desperate times.  While in the past protecting against cyber attacks may have been as easy as switching over to safe browsers, exper...
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Position Paper #1

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  Internet Investors       As trends in society are constantly flowing and changing, internet startups and companies are constantly having to push the envelope in marketing and structure in order to become bigger and better. One genre of mobile apps that I notice actively updating and upgrading is the photo editing genre. For many people, social media is no longer as simple as posting a picture and going about your day. As the job of “social media influencer” is becoming more and more popular, the quality and editing of pictures seen on sites like Instagram and Facebook are becoming more and more advanced every day. This new and growing market has become a feeding frenzy for companies creating apps that make editing pictures easier and better.              In the past, when the popular social media sites were just starting out, most people used the editing section on their mobile device or the preset editing choices that ...
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